Casumo Casino Terms & Conditions
These Terms and Conditions govern access to and use of Casumo Casino, including the website, gaming services, payment facilities, promotions and related customer support. By creating an account or using the services, you confirm that you have read and understood these Terms and agree to comply with them.
Please review these Terms carefully before playing. Additional rules may apply to individual games, promotions or payment methods, and those rules form part of these Terms when they are displayed or made available to you.
Acceptance of Terms
By registering with Casumo Casino, depositing funds, placing a wager or otherwise using the website, you enter into a binding agreement based on these Terms. If you do not agree with any provision, you must not create an account or use the services.
These Terms should be read together with any applicable game rules, bonus conditions, privacy information and responsible gambling guidance. Where a specific promotion or game rule conflicts with these Terms, the specific rule will apply only to the relevant promotion or game.
Eligibility
Casumo Casino is intended only for individuals who are at least 18 years old. You must also be legally permitted to use online gambling services in the place where you are located. It is your responsibility to establish that access and participation are lawful for you.
You may not use the services if you are restricted from gambling by law, by a court order, by a self-exclusion arrangement or by any other applicable limitation. Casumo Casino may ask for evidence of age, identity or location before allowing continued access.
Account Registration
You may hold only one personal account unless Casumo Casino has expressly authorised otherwise. Information supplied during registration must be accurate, complete and kept up to date. You must promptly correct any information that becomes inaccurate.
Your login details are personal to you. You must keep them confidential, use an appropriate password and notify Casumo Casino if you suspect that your account has been accessed by someone else. You are responsible for activity carried out through your account unless unauthorised use resulted from a failure by Casumo Casino to apply reasonable security measures.
Accounts must not be opened on behalf of another person, for business purposes or for the purpose of transferring funds between users.
Verification
Casumo Casino may conduct checks to confirm your identity, age, address, payment ownership and eligibility. You may be asked to provide clear and valid documents, such as identification or address evidence, using the process specified by the casino.
Information submitted for verification must be genuine and unaltered. Processing may be delayed while checks are completed. If requested information is not provided within a reasonable period, or if information cannot be verified, access to the account may be restricted and transactions may be reviewed.
Deposits
Deposits must be made using a payment method held in your name or one that you are authorised to use. Casumo Casino may reject, reverse or review a deposit where ownership cannot be established or where a payment is suspected to be unauthorised.
You should deposit only funds that you can afford to lose. Available payment methods, minimum amounts, processing times and any applicable charges are shown at the time of the transaction. Casumo Casino does not guarantee uninterrupted availability of every payment method.
Funds credited to your account are intended for gaming activity and related use within the account. You must not use the casino as a banking service or attempt to deposit funds for the benefit of another person.
Withdrawals
Withdrawal requests are processed after applicable security and account checks. Casumo Casino may require you to complete verification before releasing funds. Withdrawals may normally be returned through an approved method associated with your account.
Requests may be delayed where there are unresolved chargebacks, suspected misuse, incomplete verification or a need to confirm payment ownership. You should ensure that the account details supplied for payment are accurate. Any available minimum withdrawal amount, processing time or transaction fee will be communicated through the cashier or account interface.
Where a payment has been credited in error, or where funds are linked to prohibited conduct, Casumo Casino may investigate and take appropriate action in accordance with these Terms.
Bonuses
Promotional offers are subject to their own eligibility requirements, expiry dates, wagering conditions, maximum reward limits, game restrictions and withdrawal rules. These details will be presented with the relevant offer and should be read before claiming or using a bonus.
Unless expressly stated otherwise, only one offer may be used where promotions cannot be combined. Casumo Casino may withdraw a promotion or refuse a bonus where there is evidence of abuse, manipulation, duplicate accounts or activity designed to obtain an unfair advantage.
Bonus funds and winnings may be cancelled if the applicable promotional conditions are not met. A promotion does not change your responsibility to gamble within affordable limits.
Acceptable Use
You must use Casumo Casino honestly, lawfully and in accordance with these Terms. The website may be used only for personal entertainment and genuine participation in the games and services made available to you.
- Provide truthful information and cooperate with reasonable account checks.
- Use only payment methods that you are entitled to use.
- Protect your account credentials and devices from unauthorised access.
- Follow the rules displayed for each game, tournament or promotion.
- Notify Casumo Casino promptly about suspected security issues or transaction errors.
Prohibited Activities
You must not attempt to interfere with the website, exploit a fault, manipulate a game or gain access to another person’s account. Prohibited conduct includes fraud, money laundering, payment abuse, collusion, automated play, the use of unauthorised software and any activity intended to circumvent technical or promotional controls.
You must not upload harmful code, scrape or reproduce restricted website data, impersonate another person, misuse customer support or use the services to facilitate unlawful activity. Where prohibited conduct is suspected, Casumo Casino may suspend relevant transactions, remove associated benefits and take further action permitted by applicable rules.
Intellectual Property
Website content, branding, designs, text, graphics, software and game materials made available by Casumo Casino are protected by applicable intellectual property rights. You receive a limited, personal and revocable permission to access the services for their intended purpose.
You must not copy, modify, distribute, publish, reverse engineer, commercially exploit or create derivative works from website materials unless you have prior written permission or the law expressly allows it.
Limitation of Liability
Casumo Casino will take reasonable steps to provide a reliable service, but access may be interrupted by maintenance, technical faults, communications failures or circumstances outside its reasonable control. No guarantee is given that the website will always be available, error-free or compatible with every device.
You are responsible for checking transaction details, maintaining suitable equipment and using a secure internet connection. To the extent permitted by applicable law, Casumo Casino is not responsible for indirect losses, loss of opportunity or damage arising from misuse of the services, interruptions outside its reasonable control or inaccurate information supplied by you.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Account Suspension
Casumo Casino may restrict, suspend or close an account where it reasonably considers that these Terms have been breached, information is inaccurate, verification has not been completed, payments are disputed or activity presents a security, legal or operational concern.
Where appropriate, you may be informed of the reason for an action. If an account is closed, any balance that is legitimately owed to you may be handled after relevant checks, subject to applicable rights, unresolved transactions and any deductions permitted by these Terms.
Privacy
Personal information is handled in accordance with the applicable privacy information provided by Casumo Casino. Information may be used to operate the account, process payments, provide customer support, maintain security, meet verification needs and improve the services.
You should review the privacy information to understand how personal data is collected, used, retained and shared. You are responsible for ensuring that contact details supplied to Casumo Casino remain current.
Responsible Gambling
Casumo Casino supports informed and controlled participation. Gambling should be treated as entertainment, not as a way to make money or resolve financial difficulties. Never gamble with money needed for essentials, and do not chase losses by increasing stakes.
Tools and support options may be available to help you manage play, including deposit limits, time controls, reality checks and account breaks. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek appropriate independent support.
Casumo Casino may apply restrictions where there are concerns about a customer’s welfare or ability to gamble safely.
Amendments
Casumo Casino may update these Terms to reflect changes to the services, payment arrangements, promotional structure, security measures or applicable requirements. The current version will be made available on the website, with the effective date shown where appropriate.
Where a change materially affects your rights or obligations, reasonable notice may be provided. Continuing to use the services after updated Terms take effect indicates acceptance of the revised wording. If you do not agree, you should stop using the account and contact Casumo Casino about any remaining balance.
Contact Information
For questions about these Terms, account access, payments, verification or responsible gambling support, contact Casumo Casino through the customer support channels provided on the website. You may also write to [email protected].
When contacting support, provide enough information for your request to be identified, but do not send your password or disclose sensitive security details. Casumo Casino may request additional information through a secure process before discussing account-specific matters.
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